Reviews


At Best In the West Air Conditioning & Heating we strive for 100% satisfaction in everything we do. We value your opinion and invite you to tell us and others about your experience with us. Please take a few moments to tell us what you think by leaving us a review here on our website or on any of these popular review sites.
Read what other customers have said about us.
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See What Our Customers Have to Say - 47 Reviews

Steven Frank
03/31/2021
03/31/2021
Since 2006 Best in the West has been our A/C and Heating company of choice, and they have provided our family with honest and outstanding service consistently through the years. Thank you, Rick and team for always being there when we need you. You surely are the Best in the West!

Nina Scott
02/24/2021
02/24/2021
Best Heating and AC Company in the Valley! We had used two other companies, one of which broke our heater and thermostat as well as improperly installed our AC unit so we had a nightmare of a time getting approved by the city plans dept. Best in The West installed our 2 ton mini split and a air purification system with no issues whatsoever and their customer service is awesome, so much better than any company I’ve used out here!

Katie Roberts
07/09/2020
07/09/2020
Our A/C went out on us after midnight, a gentleman named Ivan came to our rescue!
He was beyond informative and thoroughly explained to us what was needed to get it fixed! (As a female we tend to ask more questions to get an idea on how things work =)
Ivan was very knowledgeable, patient and answered ALL my questions and concerns!
Thank you very much for helping my family in this unbearable heat!

Randal Snyder
09/02/2019
Located in Bermuda Dunes
09/02/2019
Located in Bermuda Dunes
On one of the hottest and muggiest afternoons of the year, 9-1-2019, our AC went out. This was a particularly seriously problem because my wife had just recently come back from the hospital for in home Hospice Care and was not doing well. I called Best in the West and, though it took a while, they were able to send a technician out to our home by 8:30 in the evening and he was able to replace our burnt out Fan Motor and get our AC back up and running so I did not have to make the extremely difficult decision of having to call an ambulance to have my wife returned to a hospital, so she could remain in our home where she desperately wanted to remain. I can not say how important this was to her and I. Plus the price and the service and the care of Jesus was also very caring and professional. I would happily recommend him and this service to anyone else at any time.
Service: System Repair

Cheryl Stover
08/15/2019
08/15/2019
called at 8 am today to request service and a check for our ac that was dripping. they were out before noon, thoroughly cleaned and serviced, and it's running smooth. have been using best in the west for several years now. first company I completely have faith in. thanks again.
Cheryl Stover

William Aslaksen
05/21/2017
05/21/2017
My tenant advised there was a sudden failure of my AC System on a warm Sunday morning and Dan sent Alex out to my rental house in Palm Desert Country Club in less than an hour. Got everything up and running in less than 1 hour.
I recommend BITW for your HVAC needs - especially when you really need help fast.
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